At Axia Women’s Health, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of 500 providers across nearly 400 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.
We have an opening for a Patient Service Specialist - supporting Billing & Collections, which is part of our Revenue Cycle Management Department to work remotely.
Responsibilities:
- Providing Customer Service: You will provide excellent customer service by promptly responding to all patient requests in a professional manner; helping patients understand their account balance, and addressing any other concerns. The expected service level requires excellent customer service skills and thorough understanding of the EMR and EOB, along with knowledge of the entire claim lifecycle process.
- Claim Knowledge: You will understand each carrier’s Explanations of Benefits (EOB) to determine what payment, deductible and co-insurance is due, interpret rejection reasons and ensure claim is properly adjudicated. You will complete conveyances, as needed.
- Setup and Manage Payment Plans: You will identify the need for, and setup payment plans. Create and manage recurring payment plans on payment site and make required updates EMR
- Patient Follow-up: You will contact patients to alert them of outstanding balance and provide options to ensure timely payment.
- Documentation: You will properly manage and document accounts according to Axia’s policies and procedures.
- Training department employees: You will have the capability of training new Patient Services employees and current coworkers on our billing policies and procedures.
- Supporting your Manager: You will address any tasks assigned by your manager in support of Axia.
- Supporting your coworkers: You will expect to embrace the teamwork environment and help with various projects from your coworkers and manager.
Your Abilities and Qualifications include:
- Mastery of eClinicalWorks (eCW) or Greenway.
- Having at least 3-years’ experience in a customer service and/or billing environment.
- Having specialized knowledge of Medical Billing, Medical Coding, HIPPA and Insurance/Federal rules and regulations.
- Excellent oral and written communication skills.
- Strong inter-personal skills.
- Great conflict resolution skills to be able to effectively work with patients to address their needs in a professional manner.
- Ability to effectively perform root cause analysis, with thorough knowledge of the claim lifecycle, to identify claim issues and support patients.
- Computer proficiency, including programs such as MS Office, Word, Excel, email, and internet research.
- A high school diploma or general equivalency diploma (GED), preferably a degree from a 4-year educational institution or certification in medical billing.
- Knowledge of a second language preferred.
- Ability to maintain confidentiality when dealing with secure records.
Full Time Benefits Summary
- Full time benefit-eligibility beginning the first of the month after hire
- Immediate 401(k) matching contribution with no vesting period
- Generous PTO offering with additional time off for volunteering
- Choice of multiple medical insurance plans to best meet your needs, with premiums as low as $8 per pay
- Access to Axia providers at little to no cost through Axia’s medical insurance
- Axia-paid life insurance, short-term and long-term disability
- Free counseling for colleagues and family members, including parents and parents-in-law
- Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
Equal Opportunity Employer
At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work setting:
- Remote
Experience:
- Medical billing: 3 years (Preferred)
Work Location: Remote
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